What is Francesca's Loyalty Program?

For every dollar you spend*, you will be rewarded with one point! You can then save and redeem these points for a voucher to use towards future purchases.

For example, Spend $200 = $10 voucher for your next order.

There are also other easy ways you can earn points, all of which can be found in the 'ways to earn' section of our 'Franc Collective' page

*There are terms attached so please read these carefully.

What are the rewards?

  • 200 points = $10 voucher
  • 300 points = $15 voucher
  • 600 points = $30 voucher
  • 1200 points = $60 voucher
  • 3000 points = $150 voucher
  • 4000 points = $200 voucher

How do I sign up?

Sign up Online
You can create an account with us here. This only takes a minute!

Checking out with your email online will automatically create a profile for you in our system, and you only need that same email you have purchased with to sign in again in future.

Sign up In Store
You can sign up for our Loyalty Program easily in store. Simply ask our friendly staff to add your email to your purchase!

How do I earn points?

Points are ordered on every order you may. Every dollar spent equals 1 point!

We also have additional ways to earn that can be completed through our Rewards page. You can follow the links on each activity to accrue your extra points!

You can continue to accrue points as long as your account stays active every 12 months. This means, if you do not make a purchase within 365 days of your last purchase, your points will expire.

How do I redeem points online?

All your points and potential vouchers can be accessed on our Rewards page. Once you have enough points to redeem, the rewards will appear in your 'Redeem Points' icon. Click ‘redeem reward’ - this will provide you with a voucher code to be used within 6 months. Once you redeem a reward you points will automatically be deducted. Alternatively, you can redeem your available rewards at checkout using the points dropdown box!

To use your voucher, you need to enter the code at checkout in the ‘gift card or discount code’ section.

How do I redeem points via the Francesca App?

You can access your points via our App by using the 'Rewards' tab! The App rewards operate the same as online, and can be applied at checkout in the discount codes section.

How do I redeem points in store?

Show our friendly team a copy of your code to use your points in store, otherwise they can have access these for you on the spot!

Terms of Redemption


Shipping fees and GST do not accrue points. Purchases of Gift Vouchers (physical and electronic) accrue loyalty points, the points are not accrued upon spend of the voucher.

*If your cart value is less than the voucher you wish to redeem (eg. $60 voucher, $50 purchase), the remainder of the voucher amount is automatically forfeited.

  1. Loyalty rewards cannot be combined with other offers or discounts
  2. Vouchers are valid on orders of $50 or more (each reward has their own terms!)
  3. Points stay active with at least one purchase every 12 months
  4. Shipping costs are excluded from rewards
  5. Loyalty vouchers do not apply to shipping costs, and shipping fees plus GST are not accrued in Loyalty points.
  6. Vouchers cannot be combined - one use at a time
  7. Program terms are subject to change!

Terms of Accrual


All additional 'ways to earn' must be completed via the websites Rewards page. Each accrual activity has a link to accrue your points through.

You can continue to accrue points as long as your account stays active every 12 months. This means, if you do not make a purchase within 365 days of your last purchase, your points will expire.