Terms & Conditions

We run different sales and promotions all throughout the year; specific conditions  to a sale or promotion/giveaway will be listed below.

All minimum spend requirements are to be met in AUD, only 1 offer can be claimed at a time. Free Gifts with purchases allow for one gift per order. Any orders including pre-order items, your order will be held and shipped when the pre-order item is ready.

Returns are not accepted on sale or promotional items, unless deemed faulty through the manufacturing process.

If a discount code is required, only one discount code is able to be used at a time at checkout, including loyalty reward vouchers. Any secondary discount codes applied will override the previous code, and only one will be accepted.

Shipping charges may apply during sales and promotional periods, outside of our general postage fees.

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Free Silver Crystal Wave Huggies
Free SILVER Crystal Wave Huggies on orders over $200 AUD (available online and via the Francesca App only). Promotion starts 5pm AEDT, 03/03/2026 and is valid while stocks last or until 18/03/26 11:59pm AEDT.

Orders placed via the Create App and Stack App are not eligible for this offer. The minimum spend must be met for the gift to be available. The promotional item will appear at checkout when eligible and must be added to your cart before completing your purchase.

This promotion cannot be used in conjunction with any other offer, including loyalty rewards or discount codes. Promotional items cannot be returned or exchanged unless deemed faulty.

Customer Survey - February
$15AUD voucher for completion of customer survey. Minimum spend threshold of $50AUD must be met for code to be honoured. Unique code is to be applied at checkout, online only. One use per customer. Not to be used in conjunction with any other offer including loyalty rewards or other promotions. Excludes charity, sale and collaboration pieces. Valid until 11:59PM 11th March 2026 AEDT.

MYSTERY PRODUCTS
Unless otherwise specified in the product name, all mystery products will be random selection, and can be in any metal tone. Products will be selected during the dispatch process and will not be catered to specific customer requests. Please note that Mystery Products (including studs, bracelets, charms etc) are not able to be returned due to the nature of heavily discounted promotions, unless deemed faulty by manufacturing.

BRIDAL PARTY OFFER
Offer applies exclusively to the Bridal collection, online and in stores!

BUY 2 - 5% OFF CODE: BRIDALPARTY5

BUY 3 - 10% OFF CODE: BRIDALPARTY10

BUY 4 - 15% OFF CODE: BRIDALPARTY15

Loyalty Rewards

Loyalty rewards are not able to be used in conjunction with any other promotion or discount. Loyalty rewards vouchers can only be used on purchases of $50* or more (see below list for full details). You must remain active on your loyalty account every 12 months for your loyalty points to remain valid. Keep your account active by making a purchase or redeeming a reward! The rewards program is subject to change at any time. Loyalty vouchers do not apply to shipping costs.

*If your cart value is less than the voucher you wish to redeem (eg. $60 voucher, $50 purchase), the remainder of the voucher amount is automatically forfeited.

GST and Shipping fees not accrued in points. Points accrue upon purchase of Gift Vouchers, not upon use of Gift Vouchers.

Loyalty Discounts:

- 200 points = $10 voucher

- 300 points = $15 voucher

- 600 points = $30 voucher

- 1200 points = $60 voucher

- 3000 points = $150 voucher

- 4000 points = $200 voucher

Bridal Party Offer

Offer applies exclusively to the Bridal collection, online and in stores!

BUY 2 - 5% OFF CODE: BRIDALPARTY5

BUY 3 - 10% OFF CODE: BRIDALPARTY10

BUY 4 - 15% OFF CODE: BRIDALPARTY15

Welcome to Franc $10 Off

$10 off code for all first time purchasers, redeemable in store and online. Sign up online and receive the code via email! Must enter code at checkout, or present your email in store to redeem.

Mystery items purchased are not able to be returned unless faulty due to the manufacturing process. They are heavily discounted items, therefore sales conditions apply. They are ‘mystery’ by nature of this promotion and cannot be exchanged or returned due to change of mind. Please note due to fast turnover we cannot guarantee multiple styles are available at time of purchase, there may be a chance if purchasing multiple 'mystery' items that you will receive similar or same designs.

Our gift cards and store credits have an expiry of 3 years from the date of purchase (gift cards) or from the date of issue (store credits).Gift cards and store credits can be used at any time within the valid time frame, including sales and promotional periods. Simply enter the gift card or store credit number in the discount code/gift card section at checkout.Gift cards are treated as cash, and will not be replaced if lost or stolen, and are non-refundable.

Pre-order items have an approximate shipping time of 8 weeks from the date of purchase, however all estimated dispatch times will be included in the product description.

If your order contains other pieces in addition to a pre-order item, your full order will be held and shipped together with your pre-order piece. If you are wanting other pieces sooner, we recommend placing separate orders.

We welcome honest reviews from our customers — positive or negative. However, we reserve the right to remove reviews that contain offensive language, promotional content, false claims, or personal information.

Reviews cannot be accepted or published if the content of the review relates to a different product, or service to which the review is being left on.

Our team will make every effort to help resolve any issues you may encounter; we encourage customers to edit or remove their reviews based off resolution status however you are under no obligation to do so.