Privacy & Security

For Francesca Collections data privacy is an elementary concern – we want to ensure at all times that your privacy is, and remains, protected when using our online shop.

You can always browse our Francesca Online Shop without providing any of your personal information. Francesca Collections adheres to all legal stipulations relating to data privacy, particularly the guidelines pursuant to the Australian Privacy Act 1988.

We collect personal information in the normal course of providing services for our customers. These services include:

- Issuing a Customer gift voucher
- Processing lay-by purchases
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Processing credit card purchases
- Processing cheque purchases
- Issuing tax invoices
- Accepting gift voucher purchases

Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.

Have a complaint or concerns?

If you are concerned about your privacy or have a complaint please contact our team immediately using hello@francesca.com.au. We will endeavour to answer your enquiry within 24 business hours. Please ensure all details of the concern are provided upon contacting us. If your enquiry is not resolved within 30 days it may be escalated to the OAIC (Office of the Australian Information Commissioner).

Please view our full Privacy Policy here!

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. Francesca Collections uses SecurePay as its payment platform and we assure all your financial information is processed in a guaranteed and secure platform.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active.

You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read https rather than just http. It is important for you to protect against unauthorised access to your password and your computer.

Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Francesca cannot be held responsible for the actions of any third-party web sites.

We understand the importance of your information and we treat it as strictly confidential.

We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.

Our Site provides information about our company and the products and services we offer. The Site and all of its content, including, without limitation, all text, images, photographs, illustrations, icons, video clips, audio clips, written and other materials (collectively, the "Content") is owned and copyrighted by us or licensed to us by third parties. The use of any Content or trademarks without the written permission of the relevant Content or trademark owner is strictly prohibited. We will aggressively enforce our intellectual property rights to the fullest extent of the law, which may include seeking criminal prosecution. Nothing contained in this Site should be construed as granting by implication, estoppel, or otherwise, any licence or right to use any trademarks displayed on this Site without our prior written permission.